Life's Leadership Lessons: October 9, 2025
Exclusive: get a free autographed book, 100 free excel templates, why your customers complain and much more...this week in Life's Leadership Lessons.
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Empathy isn’t about protecting people from challenge.
It’s about trusting them enough to face it and being there while they do.
- Mark Levy
✍🏽 Exclusive: Free Autographed Book
The Psychology Of Your Customer, Explained
Do you want to increase sales? Reduce churn?
Well, have I got an offer for you - and it is exclusive to this LLL newsletter.
“The Psychology of CX 101” was just released and immediately shot up the Amazon charts. It’s no surprise - the author (Mark Levy) is a master at CX, having led CX teams at some of the largest US companies.
That’s why it’s getting reviews like this:
Does your company have customers? If so, this is essential reading.
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🧮 Free Resources
All The Excel Templates You Need
If you are a finance person or somebody who likes doing financial analysis in your free time, boy oh boy, do I have a resource for you. Matt Evans has given us 100 free Excel spreadsheets plus a whole bunch of free Excel add-ons and other Excel resources. Did I mention it’s all for free?
✅ Download 100 Free Excel Spreadsheets
📖 To Read 📖
» You can’t shake hands with a clenched fist
[the best leadership newsletter ever]
» The reason your customers complain
[decoding customer experience]
» When the win-win turns to a lose-lose
[the psychology of ambition]
🎧 To Listen or Watch 🎥
» The state of women leaders
[the best leadership podcast ever]
» Why your brain blocks success
[the confidence lounge]
» 5 signs you’re headed for burnout
[executive exhale]
This Week’s Featured Friend: Noemi Kis
» You’re never ready. So be ready.
» It’s time to think different.
» Follow Noemi Kis
This Week’s Poll
» VOTE NOW!!
Last week’s poll
» Your previous boss offers you a job you… DEFINITELY DON’T TAKE IT (47%)
Wow… Half of us don’t like our last boss. That’s a pretty powerful message.
Also, click the like ❤️ button at the bottom of this email