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Great insights, Jeff!

Conflict - handled well and for the right reasons - is AWESOME. I love it.

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100% agree Tony

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Love this part the best, Jeff. Thank you!:

While you can't control someone else's anger, you can control how you respond to it. By knowing that anger is just a shield to mask one’s fears, you have the unique opportunity to help remove the mask.

When they get angry, you get calm.

When they berate, you empathize.

You have a choice.

Choose to be the one who sets boundaries.

Choose to be the one who initiates complex conversations.

Choose to be the one to transform the toxic workplace into a healthy home.

Anybody can beat their chest, hiss or headbutt. It takes a true leader to tackle the tough topics with tranquility.

Be that leader.

Take off that mask.

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